Electronic Participation Policy

Introduction

In line with the principles of transparency and effective communication, improving the quality of services provided, and enabling all segments of society to participate in decision-making in a manner that promotes the principles of transparency and participation, enhances service quality, improves the beneficiary experience, and supports decision-making, the Entrustment and Liquidation Center (Infath) adopts the Electronic Participation Policy, enabling beneficiaries to participate and submit their views and suggestions through the Center’s approved electronic channels and platforms.

This policy aims to regulate the mechanisms for beneficiaries’ electronic participation in supporting service improvement and enhancing the digital experience, in accordance with the Electronic Participation Controls issued by the Digital Government Authority.

Scope

This policy applies to all channels of the Entrustment and Liquidation Center (Infath), including, but not limited to, the approved electronic participation channels and platforms, including:

  • Evaluation channels on the Infath electronic platform.

  • Official social media platforms.

  • Contact centers.

  • Official email.

Policy References

  • Electronic Participation Controls issued by the Digital Government Authority on 4 January 2024.

  • Data Privacy Policy.

  • Personal Data Protection Policy.

Policy Provisions

Electronic Participation Controls

The use of the Center’s electronic participation channels constitutes implicit acceptance of the terms and conditions governing such participation. The Center expects all participants to adhere to the following:

  1. Contributions must be written in clear and understandable language, while observing grammar and spelling rules as much as possible.

  2. Contributions must be serious, objective, clear, and concise.

  3. Contributions must not include any content that violates applicable laws or public morals, or contains religious, sectarian, or discriminatory content, or defamatory content against any individual or entity.

  4. Personal data, such as names, contact details, and addresses, must not be published, in accordance with the applicable laws and approved policies for personal data protection.

  5. The electronic participation channels must not be used for advertising, promotional, or commercial purposes.

  6. Links, malicious files, or any content that may compromise information security, system security, or system stability must not be shared.

  7. The Center’s systems must not be misused or their efficiency or continuity compromised.

Center Commitments

The Center is committed to:

  • Providing everyone with the opportunity to communicate and share opinions and suggestions through the electronic participation channels.

  • Reviewing and analyzing contributions received through the electronic participation channels and utilizing them to improve services and the beneficiary experience, as well as studying and analyzing the outcomes and making use of them in improving services, developing business, and supporting decision-making where appropriate. The Center reserves the right not to publish or remove any contribution it deems inconsistent with the laws, policies, or regulations applicable in the Kingdom of Saudi Arabia, while observing the relevant laws and policies related to data protection and privacy.

  • Utilizing contributions in policy development and decision-making in a manner that improves the quality of services provided to beneficiaries.

Disclaimer

The Center reserves the right to manage the content published through its electronic participation channels and to take appropriate action regarding contributions that violate the applicable laws, policies, or regulations.