تمت إعادة ضبط إعدادات الوصول.
Introduction
The Electronic Services Service Level Agreement (SLA) aims to outline the quality standards of the services provided by the Entrustment and Liquidation Center (Infath) through its electronic portal and to define the rights and obligations of both Infath and the beneficiary.
This Agreement constitutes an explicit and binding agreement between Infath and the beneficiaries of its electronic services. By accessing the electronic portal to obtain any of the services covered by this Agreement, the beneficiary is deemed to have accepted all its terms and conditions, without prejudice to any other agreements that may apply to the provision of such services.
The following outlines the obligations of Infath (the Service Provider) and the service applicant (the Beneficiary):
Responsibilities of the Entrustment and Liquidation Center (Infath)
The Entrustment and Liquidation Center (Infath) is committed to providing the modern technologies necessary to carry out liquidation services efficiently. This includes electronic systems that support auction management and asset tracking, as well as responding to all inquiries from beneficiaries and stakeholders, ensuring the delivery of high-quality services in accordance with best practices.
A. Accessibility
The Entrustment and Liquidation Center (Infath) strives to facilitate beneficiaries' access to its services through its official website, social media platforms, unified contact number, or in-person visits to Infath's headquarters.
B. Digital Services
C. Continuous Improvement
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Infath strives to continuously improve the Charter based on beneficiary feedback, periodic evaluations, and performance reviews.
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Infath encourages beneficiaries to share their opinions and suggestions to improve the services provided through the Contact Form and is committed to taking such feedback seriously.
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Infath regularly monitors and updates its electronic systems to ensure a seamless and error-free user experience.
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In the event of technical failures, Infath is committed to addressing them immediately to restore services as quickly as possible.
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Infath conducts periodic surveys to measure beneficiary satisfaction and identify areas for improvement. It also welcomes beneficiary feedback with full transparency.
Responsibilities of Beneficiaries
A. Transparency and Integrity
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Beneficiaries must provide all required information transparently to ensure that procedures are carried out accurately and in accordance with applicable policies.
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Beneficiaries must read the Terms of Use and Privacy Policy and regularly review any updates to the website. This includes refraining from using the website for unlawful purposes or entering inaccurate information that may compromise its secure use.
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Beneficiaries must refrain from engaging in any activity that may slow down Infath's website or disrupt the services provided.
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Beneficiaries must maintain courtesy and respect when communicating through Infath's channels and avoid inappropriate language or offensive behavior toward employees or any other party.
B. Accountability
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Beneficiaries should maintain courtesy and respect when communicating through Infath's channels and avoid inappropriate language or offensive behavior toward employees or any other party to prevent any resulting legal consequences.
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Beneficiaries must not copy or use website content for commercial or personal purposes without permission.
C. Providing Information to Infath
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Beneficiaries must ensure that all information submitted to Infath is accurate, verify its validity, and update it when necessary. This includes all personal data and information related to liquidation activities.
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Beneficiaries must cooperate with Infath and submit all required documents and supporting materials in full and within the specified timeframe to ensure the timely processing of requests.
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Beneficiaries must provide all required documents and information to assist in evaluating service levels and providing feedback.
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Beneficiaries must refrain from submitting inaccurate information intended to influence service evaluations, manipulate results, or interfere with Infath's operations. They must ensure that all information provided is accurate and valid to support the proper implementation of procedures.
